1 00:00:01,650 --> 00:00:06,480 Hello there, health coaches. You know what? In the spirit of Christmas, 2 00:00:06,660 --> 00:00:10,980 I figured I would bring you an episode all about criticism. 3 00:00:12,210 --> 00:00:15,000 It seemed a little bit weird when I wrote that, 4 00:00:15,000 --> 00:00:19,020 when I was thinking of it that way. But really to me, 5 00:00:19,020 --> 00:00:21,330 this is where Hear me Out, 6 00:00:21,450 --> 00:00:26,010 this is where the spirit of Christmas and generosity and 7 00:00:26,010 --> 00:00:30,870 grace comes into play all year long when you're running your own health 8 00:00:30,870 --> 00:00:31,920 coaching business. 9 00:00:32,280 --> 00:00:37,140 So today we're going to talk about criticism from a slightly different angle. 10 00:00:37,200 --> 00:00:39,450 Now, speaking of running your health coaching business, 11 00:00:39,450 --> 00:00:41,820 this episode is brought to you by practice, 12 00:00:41,820 --> 00:00:45,570 better Practice better handles all your client billing, scheduling notes, 13 00:00:45,780 --> 00:00:48,750 private and group sessions, online programs, you name it, 14 00:00:48,750 --> 00:00:53,160 so you can spend less time with admin tasks and show up for your clients like a 15 00:00:53,160 --> 00:00:56,280 real pro. And guess what? For the next few weeks, 16 00:00:56,280 --> 00:01:00,570 only you can get a free 21 day meal prep 17 00:01:00,570 --> 00:01:03,480 challenge when you sign up for a free trial, 18 00:01:03,630 --> 00:01:08,610 and you'll also save 30% off your first three months. Definitely check this out. 19 00:01:08,610 --> 00:01:12,960 It's all at healthcoachpower.com/pb. 20 00:01:14,700 --> 00:01:19,350 Now, I have a question for you guys. Have you watched Ted Lasso by any chance? 21 00:01:19,680 --> 00:01:23,280 I missed it. When it first came out. I was not watching, 22 00:01:23,280 --> 00:01:24,840 but just recently, 23 00:01:24,840 --> 00:01:29,220 my boys and I have been working our way through that whole series. Now, 24 00:01:29,220 --> 00:01:32,520 of course, the main character is Ted, and if you haven't watched, 25 00:01:32,610 --> 00:01:37,590 he is so amazingly positive and 26 00:01:37,950 --> 00:01:42,690 likable and able to take criticism with a smile and make 27 00:01:42,690 --> 00:01:47,610 everybody around him just feel at ease. It's a joy to watch. 28 00:01:48,090 --> 00:01:50,700 I think everyone walks away going like, oh, gosh, 29 00:01:50,700 --> 00:01:54,270 I want more people like that in my life. I wish I could be more like that. Now, 30 00:01:54,270 --> 00:01:57,240 of course, he has his own issues in the show. I'll let you watch it. 31 00:01:57,240 --> 00:01:58,830 But the point is, 32 00:01:59,610 --> 00:02:04,380 I think we all need to be a little bit more like Ted Lasso in our businesses. 33 00:02:04,830 --> 00:02:08,940 We can learn a lot from his energy. I like watching this show at night. 34 00:02:09,060 --> 00:02:10,590 I try to absorb some of this. 35 00:02:10,830 --> 00:02:14,670 I like seeing how he can diffuse difficult situations. 36 00:02:15,630 --> 00:02:20,610 We got into health coaching to have a positive impact on the world, 37 00:02:21,060 --> 00:02:25,440 to make the world a better place to help people. 38 00:02:25,470 --> 00:02:29,070 This is a helping profession. We're not here to make a quick buck. 39 00:02:29,340 --> 00:02:32,820 We're not here to scam anyone out of anything. 40 00:02:33,630 --> 00:02:36,630 Health coaches are the best people I know. 41 00:02:36,690 --> 00:02:39,210 I love being involved in this industry. 42 00:02:39,210 --> 00:02:42,240 Just big hearted kind people. Yes, 43 00:02:42,450 --> 00:02:47,040 we are in this industry with our hearts absolutely overflowing with good 44 00:02:47,040 --> 00:02:50,100 intentions. Now, here's the funny thing. 45 00:02:50,940 --> 00:02:54,570 As soon as you show up and you put yourself out there, 46 00:02:55,290 --> 00:02:58,020 even me today doing this podcast episode, 47 00:02:58,500 --> 00:03:02,440 just trying show up in the world, offer value, do a good thing, 48 00:03:03,250 --> 00:03:07,690 inevitably you're going to be up against other people's stuff, 49 00:03:08,530 --> 00:03:12,490 their perception of you, their negativity, 50 00:03:12,490 --> 00:03:13,810 their criticism, 51 00:03:14,050 --> 00:03:18,760 their harsh word. Sometimes it stinks, but it's true. 52 00:03:20,350 --> 00:03:24,460 And maybe you've heard this saying, I think it's attributed to Aristotle, 53 00:03:24,460 --> 00:03:27,790 but I've also seen it attributed to Eleanor Roosevelt, so who knows? 54 00:03:28,060 --> 00:03:31,660 But I love this, and I often think about it. It says, 55 00:03:31,660 --> 00:03:36,100 there's only one way to avoid criticism, do nothing, say nothing, 56 00:03:36,670 --> 00:03:38,860 be nothing. Well, 57 00:03:38,860 --> 00:03:43,510 we are not here as health coaches to do nothing and to say 58 00:03:43,510 --> 00:03:46,300 nothing. I mean, we're doing the opposite of that. 59 00:03:46,300 --> 00:03:48,520 We are here on a mission. 60 00:03:49,090 --> 00:03:52,600 So how you handle the inevitable criticism that comes up, 61 00:03:52,810 --> 00:03:57,400 that's going to make a huge difference in your quality of life and in the 62 00:03:57,400 --> 00:04:01,810 success of your coaching practice, and it is going to come up. 63 00:04:02,290 --> 00:04:04,930 I've had to learn this through the years, and I'm telling you right now, 64 00:04:04,930 --> 00:04:06,430 it has not always been easy. 65 00:04:07,480 --> 00:04:12,100 So I was thinking back all the different times that I've had these difficult, 66 00:04:12,100 --> 00:04:14,980 challenging situations. I remember years and years ago, 67 00:04:15,250 --> 00:04:20,200 it was the first time that I got a barrage of trolls harassing me on 68 00:04:20,200 --> 00:04:24,190 social media. That had never happened before. And in this case, 69 00:04:24,190 --> 00:04:28,240 all I had done, I had shared a recipe. Oh my God, 70 00:04:28,240 --> 00:04:33,220 I had shared a recipe on Facebook. That's it. And later that day, 71 00:04:33,220 --> 00:04:34,810 I was at a park. 72 00:04:34,840 --> 00:04:39,460 I was with my kids and I saw all these notifications popping up on my 73 00:04:39,460 --> 00:04:43,600 phone. The post had gone, I'm not going to say viral, 74 00:04:43,600 --> 00:04:45,190 I'll say semi viral, 75 00:04:45,190 --> 00:04:49,900 but it was getting way more engagement than anything that I had shared in the 76 00:04:49,900 --> 00:04:52,240 past, and I'm excited about this. 77 00:04:52,240 --> 00:04:56,650 But then I looked and they were all these negative, terrible comments, 78 00:04:56,890 --> 00:05:01,870 insulting comments, snide comments about a recipe. 79 00:05:02,080 --> 00:05:03,400 You guess it. 80 00:05:04,170 --> 00:05:08,920 It's not like I had shared a controversial political opinion or something like 81 00:05:08,920 --> 00:05:10,810 this. So first of all, 82 00:05:10,810 --> 00:05:14,590 has this happened to you yet where you've posted something and you're like, 83 00:05:14,590 --> 00:05:19,150 what? I cannot believe people have the audacity to even write this stuff back to 84 00:05:19,150 --> 00:05:19,660 me. 85 00:05:19,660 --> 00:05:24,160 I remember my heart sank to my toes. 86 00:05:25,030 --> 00:05:27,280 I felt this pit in my stomach, 87 00:05:27,580 --> 00:05:32,200 and instead of being present with my kids that day, they were still very young. 88 00:05:32,200 --> 00:05:35,050 They needed me, but my head was somewhere else. 89 00:05:35,050 --> 00:05:39,370 I spent the whole afternoon worrying about what should I say to this person and 90 00:05:39,370 --> 00:05:44,050 how should I respond to that comment and trying to defend myself against 91 00:05:44,440 --> 00:05:48,760 all these haters, haters going to hate? And they certainly did. 92 00:05:49,330 --> 00:05:51,310 I can't even remember the details, 93 00:05:51,310 --> 00:05:54,820 but I'm pretty sure the recipe was something chickpea based, 94 00:05:54,850 --> 00:05:58,370 maybe like a chickpea, oh gosh, I don't even know. 95 00:05:58,460 --> 00:06:02,510 But all the hate was coming from the no beans, 96 00:06:02,510 --> 00:06:07,460 no grains like paleo contingent lashing out at me for claiming 97 00:06:07,460 --> 00:06:08,480 to be a health coach, 98 00:06:08,990 --> 00:06:13,940 yet sharing a chickpea recipe. It was over 99 00:06:13,940 --> 00:06:18,440 the top. People can feel so mean over chickpeas, 100 00:06:18,590 --> 00:06:21,590 seriously. And I'm thinking that was probably, 101 00:06:21,770 --> 00:06:26,570 that's the first time I can remember feeling that gut punch 102 00:06:27,050 --> 00:06:31,670 of like, Hey, I know my heart is fully in the right place here. 103 00:06:32,630 --> 00:06:37,010 And yeah, I was being so mean. People hate me. 104 00:06:37,700 --> 00:06:42,530 It was so incongruent with what I expected when I shared a recipe on Facebook 105 00:06:42,530 --> 00:06:44,060 that morning. Now, 106 00:06:44,060 --> 00:06:48,890 they do say that you haven't really made it in any industry until 107 00:06:48,890 --> 00:06:52,670 you have haters, until you are getting trolled like that. 108 00:06:52,820 --> 00:06:57,140 So that was a small consolation, but if I could go back in time, 109 00:06:57,740 --> 00:06:59,720 I totally wish I would've handled it differently. 110 00:06:59,720 --> 00:07:03,140 I wish I could have not let it stress me out so much. 111 00:07:03,470 --> 00:07:06,980 It threw my nervous system right out of whack. 112 00:07:08,330 --> 00:07:09,650 I would not, if I could go back, 113 00:07:09,800 --> 00:07:14,540 I wouldn't change anything about what I had posted. Again, chickpea recipe, 114 00:07:14,750 --> 00:07:19,670 I think it was a chickpea flatbread. What could be more benign? 115 00:07:20,750 --> 00:07:22,880 I would share the exact same thing again. 116 00:07:23,090 --> 00:07:26,060 But when the criticism started rolling in, 117 00:07:27,230 --> 00:07:32,120 I wouldn't have responded to any of it unless it was in a positive way. 118 00:07:32,330 --> 00:07:35,990 You know what? My friend Andrea Beaman does an amazing job with this. 119 00:07:35,990 --> 00:07:40,340 I always notice that she's able to respond even to the haters in a real 120 00:07:40,430 --> 00:07:44,570 positive light. Just like, wow, that's so great that you shared your voice. 121 00:07:44,570 --> 00:07:49,310 Thank you. I love that you're speaking your truth. Have a great day. 122 00:07:50,060 --> 00:07:51,260 And not with sarcasm, 123 00:07:51,260 --> 00:07:55,070 but really being grateful for people, 124 00:07:55,100 --> 00:07:58,790 for showing up and speaking their truth, what's true for them. 125 00:07:59,480 --> 00:08:01,910 That's not where my head was at that day, though. 126 00:08:02,570 --> 00:08:07,160 I wish I hadn't stooped to trying to defend chickpeas or 127 00:08:07,160 --> 00:08:09,260 myself. Instead, 128 00:08:09,260 --> 00:08:13,190 I would have deleted and blocked anybody who was 129 00:08:13,190 --> 00:08:16,910 disrespectful, who was rude. It's called boundaries. 130 00:08:16,910 --> 00:08:20,720 You're allowed to have them, and I would've celebrated all of the engagement. 131 00:08:20,870 --> 00:08:25,130 That's really the main thing, because all comments, even negative comments, 132 00:08:25,430 --> 00:08:29,510 tell social media algorithms to show your post to more people, 133 00:08:29,510 --> 00:08:34,130 and that is very good thing. The other thing I learned, 134 00:08:34,310 --> 00:08:37,610 looking back, I can see that, hey, this was an eyeopener. 135 00:08:37,640 --> 00:08:42,590 Clearly at that time, and maybe even today, there was a lot of controversy. 136 00:08:42,590 --> 00:08:47,150 It was like a hot topic to discuss. Beans, grains, legumes. 137 00:08:47,150 --> 00:08:50,690 Are they good? Are they bad? Maybe I could have done more with that. 138 00:08:50,930 --> 00:08:55,890 Maybe that was a hot topic to latch onto. People were probably very confused. 139 00:08:55,890 --> 00:08:59,160 I mean, some people certainly knew they thought one way, 140 00:08:59,160 --> 00:09:00,570 and I thought another way or whatever, 141 00:09:00,570 --> 00:09:02,940 but I'm sure there's a lot of people in the middle who were just confused. 142 00:09:03,240 --> 00:09:07,830 That could have been an excellent indicator that I should be creating more 143 00:09:07,830 --> 00:09:11,340 content around this. Are legumes good or bad? 144 00:09:11,490 --> 00:09:14,130 That could have been a great blog post or podcast episode. 145 00:09:14,970 --> 00:09:16,560 So it's an example, 146 00:09:16,590 --> 00:09:20,430 and I'm going to give you more of how as business owners, 147 00:09:21,300 --> 00:09:24,840 we can turn the negativity around. You don't have to absorb it. 148 00:09:24,840 --> 00:09:27,300 You don't have to take the gut punch. 149 00:09:27,870 --> 00:09:32,700 You can get something positive from it and reflect that 150 00:09:32,700 --> 00:09:35,670 energy back out into the world in a good light. 151 00:09:36,120 --> 00:09:39,720 We can be Ted lasso this way. 152 00:09:39,750 --> 00:09:42,030 We keep ourselves from spiraling into, 153 00:09:43,050 --> 00:09:44,550 because if we're going to put ourselves out there, 154 00:09:44,550 --> 00:09:47,070 if we're going to do something, we're going to be something. 155 00:09:47,070 --> 00:09:51,030 We're going to say something, we're going to get criticized. Now, 156 00:09:51,030 --> 00:09:54,990 the scared little girl inside of me who was a brand new help coach, 157 00:09:55,350 --> 00:10:00,090 never wanted to share anything on Facebook or anywhere, ever again, 158 00:10:00,450 --> 00:10:04,380 I wanted to hide under a rock that day. I was pretty sure I was wrong about 159 00:10:04,380 --> 00:10:09,120 everything. I probably felt the same way the day after and the day after that. 160 00:10:09,900 --> 00:10:12,900 Now, if I had done that, if I had hit under that rock, 161 00:10:13,080 --> 00:10:16,890 it would've kept me from the business that I eventually grew helping all the 162 00:10:16,890 --> 00:10:19,560 clients I've helped along the way around the world. 163 00:10:20,040 --> 00:10:24,630 So you got to be real careful about this stuff not bringing you down, 164 00:10:25,830 --> 00:10:27,300 and I don't think we talk about this enough. 165 00:10:27,900 --> 00:10:31,530 It's just a matter of time until you're going to come up against criticism in 166 00:10:31,530 --> 00:10:33,210 your own business. Again, 167 00:10:33,210 --> 00:10:36,990 if you're watching on Facebook or on YouTube or wherever, 168 00:10:36,990 --> 00:10:41,280 if you can comment and let me know, have you come up against criticism so far? 169 00:10:41,880 --> 00:10:45,120 It could be from perfect strangers, it could be from friends and family. 170 00:10:45,390 --> 00:10:48,900 It's going to happen, though. I can pretty much promise you at some point, 171 00:10:49,980 --> 00:10:53,820 and no matter what time of year it is, here's what I want you to do, 172 00:10:54,240 --> 00:10:58,410 invoke Ted lasso, invoke the Christmas spirit, 173 00:10:58,560 --> 00:11:00,000 whatever resonates best with you, 174 00:11:00,000 --> 00:11:03,630 and practice responding as your highest self. 175 00:11:05,010 --> 00:11:09,870 These issues come up all the time in my business, even today, regularly. 176 00:11:10,860 --> 00:11:14,490 So here's an example. I'll offer something for free, 177 00:11:16,320 --> 00:11:20,640 value free, amazing gift. People will complain. 178 00:11:21,630 --> 00:11:26,100 They don't want to access it on the site that I've chosen. For example, 179 00:11:26,100 --> 00:11:28,560 maybe it's on Facebook and they don't like to use Facebook, 180 00:11:29,820 --> 00:11:34,320 or maybe it's a free live event that I'm doing, and they're busy that day. 181 00:11:35,550 --> 00:11:39,300 People can be pretty demanding. I'm not going to lie. Instead of them saying, 182 00:11:39,360 --> 00:11:43,170 oh, wow, thanks for this free offer, Michelle, how generous of you, 183 00:11:43,290 --> 00:11:46,710 they email me to tell me what's wrong about it. They do, 184 00:11:48,420 --> 00:11:52,650 and here's what I've learned, and I hope you will take this advice. 185 00:11:52,770 --> 00:11:57,010 You don't have to bend over backwards for everyone, and you can't, 186 00:11:58,180 --> 00:12:02,680 even if you wanted to, you just can't. I have a small team. I have limited time. 187 00:12:02,890 --> 00:12:05,320 So if I've decided to offer something for free, 188 00:12:06,040 --> 00:12:08,830 it has to be on terms that work for me in my business, 189 00:12:09,430 --> 00:12:14,050 that just has to come first. I can't necessarily accommodate everyone's 190 00:12:14,440 --> 00:12:15,700 criticism about it, 191 00:12:16,420 --> 00:12:21,010 but maybe what I can do is figure out a way to do it differently next time 192 00:12:21,490 --> 00:12:24,820 so I can accommodate more people again next time. 193 00:12:25,240 --> 00:12:27,460 I can't fix everything right now in the moment. 194 00:12:28,960 --> 00:12:33,220 So instead of seeing those complaints as annoyances or 195 00:12:33,220 --> 00:12:37,630 disrespect, I see them as learning opportunities. I really do. 196 00:12:37,630 --> 00:12:41,320 It's taken me time to get there, and over the years, remember, 197 00:12:41,320 --> 00:12:43,390 I've been in business for 15 years now. 198 00:12:44,110 --> 00:12:47,200 We get less and less of those kinds of complaints because we've figured out 199 00:12:47,200 --> 00:12:50,110 different ways to preempt them. Again, 200 00:12:50,110 --> 00:12:51,850 you can't always fix things in the moment. 201 00:12:51,850 --> 00:12:53,920 You can't always please everybody right now, 202 00:12:54,220 --> 00:12:58,330 but you can take the feedback and get better for next time. 203 00:12:59,500 --> 00:13:03,940 Alright, here's another one. Oh gosh. Let's say, 204 00:13:03,940 --> 00:13:06,730 and I know a lot of health coaches want to do something like this, 205 00:13:06,730 --> 00:13:10,330 and I've done it in my own business. Let's say you offer a scholarship. 206 00:13:10,990 --> 00:13:14,440 Does anyone want to be able to offer scholarships? Of course, right? Again, 207 00:13:14,440 --> 00:13:15,970 wanting to do good things in the world. 208 00:13:16,300 --> 00:13:19,090 So you're offering a scholarship for your program, for your service. 209 00:13:20,200 --> 00:13:24,460 In my experience, it's more complicated than you think. 210 00:13:25,330 --> 00:13:27,430 You need to figure out, again, 211 00:13:27,430 --> 00:13:29,920 the boundaries around scholarships that you're giving, 212 00:13:29,920 --> 00:13:33,820 how you're going to give it out, et cetera, and no matter how you structure it, 213 00:13:35,050 --> 00:13:39,070 you're going to get complaints that you don't have enough scholarships, 214 00:13:39,550 --> 00:13:42,670 or the scholarship doesn't apply to this particular person, 215 00:13:43,150 --> 00:13:45,880 or the scholarship isn't enough, et cetera, et cetera. 216 00:13:45,880 --> 00:13:47,830 It's like you can't win for trying. Meanwhile, 217 00:13:47,830 --> 00:13:51,820 you've spent a bunch of time setting up a process to offer the scholarship to 218 00:13:51,820 --> 00:13:55,390 announce it, promote it. You should be commended for that. 219 00:13:55,780 --> 00:13:57,220 It's an awesome way to give back, 220 00:13:57,220 --> 00:14:00,970 and you will feel good. And I'm not saying you shouldn't do it. You should. 221 00:14:01,300 --> 00:14:03,970 You're going to get people who are like, wow, thank you. 222 00:14:03,970 --> 00:14:06,790 It's going to make a difference in people's lives, that's for sure. 223 00:14:07,330 --> 00:14:12,010 And be prepared to hear about all the ways that you're doing it 224 00:14:12,010 --> 00:14:16,540 wrong. It's fascinating, fascinating stuff. 225 00:14:16,780 --> 00:14:20,290 So again, be Ted lasso, right? 226 00:14:20,290 --> 00:14:22,000 You can listen. 227 00:14:22,570 --> 00:14:25,390 You cannot create new scholarships on the spot, 228 00:14:25,390 --> 00:14:28,360 nor should you based on one person's complaint, 229 00:14:28,750 --> 00:14:32,530 but you might think the turnaround in your head can be, wow, 230 00:14:32,530 --> 00:14:37,390 I am so glad people are interested in what I have to offer. That's amazing. Hey, 231 00:14:37,390 --> 00:14:41,350 look at all these people that want this type of help. I mean, yes, no, 232 00:14:41,350 --> 00:14:43,480 I may or may not have a scholarship for them or whatever, 233 00:14:43,690 --> 00:14:48,610 but they are interested in what I'm doing. That's a w, as my kids would say, 234 00:14:49,180 --> 00:14:53,540 real w Mom, that's a win. And yes, 235 00:14:53,540 --> 00:14:57,890 maybe next year you expand your scholarship offering because you really are 236 00:14:57,890 --> 00:14:59,540 trying to do a good thing in the world, 237 00:14:59,840 --> 00:15:03,380 and isn't it fantastic that people are noticing what you're putting out there? 238 00:15:04,130 --> 00:15:06,020 Do you think you can make that turnaround in your head? 239 00:15:06,860 --> 00:15:09,890 That's the energy to hold onto. So again, 240 00:15:09,890 --> 00:15:13,610 I'm curious if you've experienced anything like this before where you're trying 241 00:15:13,610 --> 00:15:16,970 to do a good thing and you get this negative feedback. 242 00:15:17,810 --> 00:15:21,530 Here's one last scenario that comes to mind as I was prepping this episode. 243 00:15:22,520 --> 00:15:26,900 You send something to the email address somebody 244 00:15:26,900 --> 00:15:31,790 provided, right? Your psych, you want to send them this thing, it's a resource. 245 00:15:31,850 --> 00:15:36,290 It is access to your member site. Maybe they purchase something from you, 246 00:15:36,470 --> 00:15:41,300 whatever it is, and it goes again to the email address that they provided. 247 00:15:42,290 --> 00:15:44,930 But alas, the email is incorrect. 248 00:15:45,710 --> 00:15:49,730 They gave you the wrong address. It's an email that they never check, 249 00:15:50,120 --> 00:15:52,850 or they gave you an address and it had a typo in it. 250 00:15:53,960 --> 00:15:58,040 They are going to complain and blame you for not sending the thing you were 251 00:15:58,040 --> 00:16:02,120 supposed to send. They might tell you how terrible your customer services, 252 00:16:02,330 --> 00:16:04,940 they're going to be very, very annoyed that they didn't get it, 253 00:16:05,150 --> 00:16:06,290 and you're going to have to deal with this. 254 00:16:07,220 --> 00:16:10,100 They'll want you to send it to them later. Could be months. 255 00:16:10,100 --> 00:16:12,740 It could even be years later, they're going to say, Hey, I never got that, 256 00:16:13,550 --> 00:16:16,820 and it's expired, right? It's no longer available, whatever. 257 00:16:17,840 --> 00:16:22,400 This kind of thing happens a lot. These situations where it's no one's fault. 258 00:16:23,030 --> 00:16:26,330 Mistakes happen, typos happen, 259 00:16:27,230 --> 00:16:30,860 and you always want to try and make it right, of course, if you can. 260 00:16:31,460 --> 00:16:35,450 But if this person is rude or insulting, I got to tell you, 261 00:16:35,450 --> 00:16:38,630 it happens and it really gets my goat, 262 00:16:38,630 --> 00:16:42,170 especially if they're insulting to my support team. My support team works so 263 00:16:42,170 --> 00:16:45,440 hard. It is incredible. Some of the emails that we get, 264 00:16:45,770 --> 00:16:50,480 I see every email that comes through my business and what I think is, huh, 265 00:16:51,890 --> 00:16:56,000 isn't it interesting how this is just human nature? 266 00:16:56,000 --> 00:16:59,900 Like human's behavior reflects how someone feels about themselves, 267 00:17:00,110 --> 00:17:02,000 what's going on inside of them? 268 00:17:02,480 --> 00:17:05,420 For this person to lash out at my support team over, 269 00:17:05,630 --> 00:17:06,620 they didn't get their thing. 270 00:17:06,980 --> 00:17:11,750 This person must be in some sort of distress to be lashing out like this, 271 00:17:12,920 --> 00:17:14,930 right? So I never need to take it personally. 272 00:17:14,960 --> 00:17:19,460 The way that people send feedback like this to you as a business owner, 273 00:17:19,790 --> 00:17:23,300 you can just go, huh, I wonder how they're feeling right now. 274 00:17:23,510 --> 00:17:24,800 I wonder what they're going through. 275 00:17:25,130 --> 00:17:30,110 Once I even had somebody write again the next day and apologize, 276 00:17:32,060 --> 00:17:35,090 I was feeling so crappy about this email I received. 277 00:17:35,090 --> 00:17:37,160 I couldn't believe this terrible feedback, 278 00:17:38,150 --> 00:17:41,930 and it didn't even make sense. The next day, 279 00:17:41,930 --> 00:17:46,040 they wrote again and they said, sorry, I was having a bad day. Please disregard. 280 00:17:47,720 --> 00:17:49,260 That happened 12 years ago, 281 00:17:49,740 --> 00:17:54,600 and I think about it pretty darn often. So today, 282 00:17:55,170 --> 00:17:56,250 I'm not trying to scare you. 283 00:17:56,250 --> 00:17:58,170 I'm not trying to tell you all the terrible things that happen. 284 00:17:58,170 --> 00:17:59,220 As a business owner, 285 00:18:00,030 --> 00:18:04,620 I am wanting you to be prepared and know 286 00:18:04,680 --> 00:18:09,570 that when criticism comes your way in tiny ways or maybe in big ways, 287 00:18:09,810 --> 00:18:12,150 you're not alone, happens to the best of us, 288 00:18:12,720 --> 00:18:15,150 and I know that you like me, 289 00:18:15,510 --> 00:18:18,270 like all the 15,000 health coaches in our community. 290 00:18:18,540 --> 00:18:21,450 We're coming from a place of service. That's why we're here, 291 00:18:21,510 --> 00:18:23,760 and we're doing the very, very best that we can. 292 00:18:24,990 --> 00:18:28,680 If you can keep a generous spirit, right? Oh, 293 00:18:28,680 --> 00:18:31,530 this person must be going through something. Oh, isn't that interesting? 294 00:18:31,530 --> 00:18:35,070 Maybe I can take that feedback for next time. You can be really generous in your 295 00:18:35,070 --> 00:18:39,300 response. You're going to make it. You're going to be better for it, 296 00:18:39,690 --> 00:18:41,400 and just like Ted Lasso, 297 00:18:41,850 --> 00:18:45,000 you're going to turn the haters into your biggest fans, 298 00:18:45,180 --> 00:18:50,040 or at least they're going to stop complaining and leave you alone so you 299 00:18:50,040 --> 00:18:53,550 can put your energy towards those who are a little bit more appreciative and 300 00:18:53,610 --> 00:18:56,730 actually want to hire you. That is my best advice. 301 00:18:56,730 --> 00:18:59,190 Bring that Christmas spirit into your business year round. 302 00:18:59,190 --> 00:19:00,960 You're going to be doing very, very well. 303 00:19:01,710 --> 00:19:04,890 This episode has been brought to you by That Clean Life, 304 00:19:05,100 --> 00:19:08,940 a platform that makes it easy for you to add value to your programs and packages 305 00:19:08,940 --> 00:19:11,730 with recipe books and helping clients learn to meal plan. 306 00:19:12,180 --> 00:19:15,030 Just think of all the ways you can use recipes with your private clients and 307 00:19:15,030 --> 00:19:18,030 your online programs, cooking classes, even lead magnets. 308 00:19:18,240 --> 00:19:20,130 It's very easy with That Clean Life. 309 00:19:20,340 --> 00:19:24,300 They have tons of recipes for every dietary style and all the coaches in my 310 00:19:24,300 --> 00:19:25,620 community. That's, 311 00:19:25,620 --> 00:19:29,520 you can save 20% off your first four months when you 312 00:19:29,520 --> 00:19:33,270 join healthcoachpower.com/tcl. 313 00:19:33,960 --> 00:19:37,200 That stands for That Clean Life. Happy holidays, everybody. 314 00:19:37,230 --> 00:19:38,070 I'll see you next time.