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Leading effectively and leading change.

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These topics are always linked.

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Working on one without the other
will always leave us wanting.

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With less than great results.

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Today we are talking about a mind shift
that helps us do both better.

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This should be of interest to every leader
in every organization.

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Welcome to another episode
of the Remarkable Leadership Podcast,

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where we are helping leaders
grow personally and professionally

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to lead more effectively
and make a bigger difference

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for their teams, organizations,
and the world.

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If you are listening to this podcast,
you could join us in the future.

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Live when they are, when they are streamed

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you can get all of those information
about all of those live future episodes.

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Today's episode is brought to you
by my upcoming book,

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Flexible Leadership Navigating Uncertainty
and Leading with Confidence.

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This book gives you a new perspective
and skill set to lead

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in challenging times
in a more effective and confident way.

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Pre-ordering your book today
guarantees you the best possible price

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and to be an early adopter
of its groundbreaking ideas.

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You can learn more and preorder your copy
today at remarkable podcast.com/flexible.

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That's remarkable podcast.com/flexible.

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And now I'm going to bring in my guest
Mindy Vale.

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And then I'm going to get my notes here
so I can tell you all about her

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before we dive in.

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Mindy has more than two decades
of experience in leadership development,

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change management, education and public
speaking, working

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with and emerging with emerging leaders
to veteran executives.

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Her focus is cultivating a growth mindset
and fostering resilience.

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Her new book, The Mindset Effect

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where change management is redefined

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and Leadership is refined, provides
a wellspring of inspiration

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for leading meaningful
organizational change.

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And today, she is my guest.

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And I'm glad that
you're here. Mindy. Welcome.

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Thank you.

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Kevin, what a nice introduction.

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Thanks for having me. I love your show
and I'm honored to be on it.

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I am glad to have you,
and I'm glad to have read this book.

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In preparation for this conversation.

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So let's start here.

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Let's start with your journey.
I mean, you hinted at it.

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We hinted at a little bit in the
in the open, but like tell us a little bit

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about how you end up doing this work

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and how you end up writing this book.

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It's a long story
and I'll try to make it short.

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I started it, you know, start with
I was born at.

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Right. It's now.

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No, we don't want to go back that far,
but we can start.

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when I started my career
in K-12 education, I was in junior

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high in high school,
English teacher for nearly 20 years.

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And then I left the the,

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teaching world
and went into corporate world.

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And the transition was very awkward

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for me
because it's a very different environment.

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And yet over time,
I realized there are a lot of similarities

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and a lot of skill sets that I had
that I could take with me and transfer,

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which is great.

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And I speak with a lot of teachers
who are looking to transition outside

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of the world of education into corporate,
not knowing what they don't know.

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And so then I became,

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over the last ten years,
VP of Culture and engagement

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for Papa murphy's
pizza here in the Pacific Northwest.

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And I oversaw human resources
and learning and development for,

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field training, corporate communications.

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And I loved my job.

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I adored the people I worked with.

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It was super rewarding.

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And then we had a mass layoff,
and I was part of that in February.

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And so part of that was another transition

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for me to say,
where do I want to go with my career?

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With my life?

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I have decisions
I can make for myself now.

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I have a clean slate.

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What do I want to do?

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And so I started journaling and

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my journals started

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turning into reflections of

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what good leaders looked like
and what the toxic leaders looked like.

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And as we navigated change
through a merger

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and acquisition,
what did that look like and feel like?

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Right.

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And and as many people who are listening

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have been through
that change is tremendous.

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And it impacts employees
in many different ways.

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And if we aren't aware of how that change
is impacting

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their thinking and their behavior,
we can really be behind the eight ball.

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And so then.

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Yeah. Yeah.

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And then
and then that turned into writing a book.

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And I wasn't intending on writing a book,
but it ended up that way.

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And here I am. Yeah.

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Here it is.

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So, you know, I ask almost every guest,
Mindy, that question about their journey.

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And people take a different,
different directions, and that's fine.

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But what I love about how you framed it
is that probably everyone

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who's watching live
or watching later or listening whenever,

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can, can

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identify with at least part
of what you're saying.

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Maybe they weren't in education
before their incorporation.

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Maybe they're still in education.
So that part's not what I'm talking about.

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I'm talking about having lived
through change and transition.

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Some that went better than others.

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And that's really a big part
of what this book is about.

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The book is titled The Mind Shift Effect.

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So it seems like that's
where we should start.

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What would you say is,
in fact the mind shift effect?

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I would say that it is an approach

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to how we look at our personal
and our professional lives.

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It's how we approach our own level
of self-awareness.

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It's how we approach our interactions
with those around us,

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our teams that we lead and our coworkers.

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And it's how we approach
that thought process of I don't care

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what other people think, when really
I do care what other people think.

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My success is driven

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from what they think
and how they perceive me as a leader.

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So I want to know what drives them.

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I want to know what motivates them.

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And so every time I have a chance to think
differently, to have that mind shift

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and to challenge the norm and

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to really expose my own self

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conditioned limitations

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that I put on myself,
I become a better leader.

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And I always try to challenge my clients
to do the same thing.

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Push yourself,

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you know, step outside that little comfort
zone that we love to live in.

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Yeah.

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in the in the introduction to the book,
you talk about the fact

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that there are lots of change models
and certainly there are.

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And you're certainly not saying here
that there's a problem with them,

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but you do say something on page 11.

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I'm not going to ask you to tell me.

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I'm going to read it, and then I'm going
to have you respond and comment on it.

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Okay. So you said,

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there seem to be a gap avoid avoid
waiting to be filled with a resource

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that was not only informative
and insightful,

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but also approachable,
relatable and actionable.

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I'm taking a slightly different approach
to change management.

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a more humanistic, bite sized approach.

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I prioritize empathy, communication,
and collaboration, aiming to understand

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the emotional and psychological
aspects of change for individuals.

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There's
another way of thinking about this.

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And then you finish.

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My focus is to create
a supportive environment to facilitate

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smoother transitions and garner
greater buy in from stakeholders.

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Anything about that
you want to say before we go on.

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I love that you brought that up,

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because I don't want to take anything away
from the change management

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frameworks that are out there that exist
and that really provide us

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with the structure that we can work from.

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They provide wonderful resources for us

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when we take that,
and then we add on a humanistic approach.

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That's when you get your winning ticket.

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It's not one or the other.

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It's a combination of both.

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And for me, time and time again,
I've seen leaders

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who just don't do a great job validating
other people's feelings and emotions

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and the things we bring with us
every day to work.

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And it's not about coddling people,
it's about just showing empathy

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and understanding.

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And like, I get that you've been places,
I get that you have your own experiences.

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I get that you maybe even have trauma
around this kind of change.

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I get it, and I understand that.

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And because of that recognition, we can
then take those change frameworks

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and then our

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empathy put it together
and it really works.

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And that's really
is the big picture of the book.

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Everybody.

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We talked with, Mindy Vale,
the author of The Mind Shift Effect.

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And you early in the book,
you list a bunch of myths, right?

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things that are sort of, in the popular
parlance that people talk about.

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And, and many people
sort of take it's true.

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But you say they're myths.

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There's one of which I agree.

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I want to talk about one of them
specifically

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because I think it's it sets the frame
for where I want us to go today.

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But I also think it's
a really important one.

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So here's one of Mindy's myths.

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the myth is that resistance to change
is a sign of negativity or defiance.

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You say, not so fast. My friend.

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So let's talk about that
a little bit more.

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Isn't that true?

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And it's I also speak about failure

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and how we are conditioned to believe
that failure is bad.

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It's kind of the same thing here of change
when somebody says,

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I don't want to do that
and they resist, we immediately say,

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oh my gosh, they're being a rebel
and they don't want to go along.

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And what a pain in the rear.

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And that's not it.

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That's not it at all. I mean it could be.

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But okay, true. You have. The power.

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Let's be clear.

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Everybody could be that.

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But if you've worked with those people
to write.

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It's not enough. Right.

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Right, right.

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And and I think
that having those conversations,

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just taking the time to say,

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what is it that you're fearing the most
about this change?

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What is it
that you're most uncomfortable about?

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And just being real about it

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and you'll realize, is it being defiant?

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Is it just that person,

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or is there something else to it
that you can help them work through?

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And you don't need to be a counselor.

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You don't need to be a coach.

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It's just having a human conversation
with someone.

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Yeah, I always say that, you
know, resistance is naturally occurring.

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Doesn't necessarily mean
there's all sorts of sources of it.

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but for us to be surprised
by it, and oftentimes

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leaders get indignant because of it. Why?

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Because, well, I came up with this change
idea, and like, I've got it

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all figured out
and they just are being difficult, right?

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It's not that at all. It's
just a natural occurrence. To your point.

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but it isn't necessarily defiance,
and it certainly isn't only negativity.

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I just really, really love that.

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So, talking about that human conversation

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and what are some specific
things that we can do,

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to help

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people through the resistance,
like, it's going to happen.

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It's already here.

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You're feeling it. They're stating it.

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What are some what's some advice
you have about what we can do with it?

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How do we help?

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So one of the things
that has really helped me

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over the years
and I, I majored in psychology.

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So this is kind of part of my dialog
anyway.

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but recognizing the psychological

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fundamentals of how people respond
to change and a little bit

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of just that basic neurology,
that neuroscience behind it of

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what is the amygdala doing, right,
that fight or flight system?

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when does that kick in, and how do we see
change as a potential threat

241
00:12:35,296 --> 00:12:38,299
or as a potential adventure?

242
00:12:38,674 --> 00:12:41,635
And knowing,
like if you're leading a team,

243
00:12:41,635 --> 00:12:44,930
what team
members respond to different ways and why

244
00:12:46,056 --> 00:12:49,018
it can
really help them alleviate their stress

245
00:12:49,018 --> 00:12:52,313
because they see that you hear them
and understand them.

246
00:12:53,105 --> 00:12:57,526
But we also have to just realize that it's
our brains way of protecting us, right?

247
00:12:57,526 --> 00:13:00,404
Going back
thousands and thousands of years. Right.

248
00:13:00,404 --> 00:13:04,450
And when we recognize that, wow,
this is just my brain processing

249
00:13:04,533 --> 00:13:07,536
this stimulus.

250
00:13:07,995 --> 00:13:09,872
We're at an advantage as a leader.

251
00:13:09,872 --> 00:13:11,165
Right? Right.

252
00:13:11,165 --> 00:13:15,127
And we can
then control how we then process

253
00:13:15,127 --> 00:13:19,298
that information coming in
and how we can then respond to it.

254
00:13:20,257 --> 00:13:23,260
If you're listening or watching,
when she said something about,

255
00:13:23,260 --> 00:13:26,263
I don't know, maybe two minutes ago
that I think is worth remembering.

256
00:13:26,263 --> 00:13:29,892
And so here's, here's
your here's your verbal highlighter,

257
00:13:30,059 --> 00:13:34,188
she said, do we see do we
how do we help people see change as a

258
00:13:34,230 --> 00:13:37,358
do they see it as a threat
or do they see this as an adventure?

259
00:13:37,358 --> 00:13:42,947
And I love that frame because most
everyone loves an adventure, right?

260
00:13:43,155 --> 00:13:48,035
And if we can help people say, okay, and
adventures aren't always 100% rosy, right?

261
00:13:48,035 --> 00:13:51,914
But we we, we approach them with, with,

262
00:13:52,915 --> 00:13:53,833
a sense of purpose.

263
00:13:53,833 --> 00:13:58,504
We, we approach them with a sense of,
desire and intrigue and,

264
00:13:58,504 --> 00:14:01,006
and I think that's a really healthy way
for us to think about it.

265
00:14:01,006 --> 00:14:03,717
You mentioned fight or flight, right?

266
00:14:03,717 --> 00:14:06,720
And like everyone knows, fight or flight,

267
00:14:06,762 --> 00:14:10,724
but you really talk about five F's,
if you will.

268
00:14:10,933 --> 00:14:14,103
And I'd like you to sort of unpack these
a little bit

269
00:14:14,395 --> 00:14:18,315
because we don't just go into fight
or flight, but really

270
00:14:18,816 --> 00:14:21,819
fight flight, freeze, fun or flop.

271
00:14:21,819 --> 00:14:24,321
And I can see here
that I left out of comma.

272
00:14:24,321 --> 00:14:26,407
so let's

273
00:14:26,407 --> 00:14:29,660
would you just walk us through like people
pretty much understand fight and flight?

274
00:14:29,660 --> 00:14:35,833
Would you help people understand these
other three reactions that we might have?

275
00:14:35,833 --> 00:14:39,753
Because I think when you listen,
everybody, you'll get you'll see that

276
00:14:39,753 --> 00:14:42,756
I've seen that
or I've felt that that's been me.

277
00:14:43,215 --> 00:14:44,383
Yeah. Isn't that interesting?

278
00:14:44,383 --> 00:14:47,219
Because over the years
we keep adding an f word.

279
00:14:48,512 --> 00:14:49,763
I have to be careful about that.

280
00:14:49,763 --> 00:14:49,972
Yeah.

281
00:14:49,972 --> 00:14:51,223
Hey, you said it, not me.

282
00:14:51,223 --> 00:14:54,226
So really careful about that.

283
00:14:54,435 --> 00:14:56,020
I'm going show back.

284
00:14:56,020 --> 00:14:58,355
Right, right, right.

285
00:14:58,355 --> 00:15:00,816
I think we're all familiar
with fight or flight.

286
00:15:00,816 --> 00:15:03,819
When we fight
and we're confronted with change,

287
00:15:04,612 --> 00:15:08,324
we tend to react in a confrontational,

288
00:15:08,324 --> 00:15:11,327
maybe even assertive manner,

289
00:15:11,493 --> 00:15:15,581
and we're trying to challenge
the situation that's in front of us.

290
00:15:15,581 --> 00:15:17,166
So we're fighting it.

291
00:15:17,166 --> 00:15:21,003
The flight,
obviously, is what it sounds like of we.

292
00:15:21,003 --> 00:15:24,006
We withdraw, we escape,
we run away from it.

293
00:15:24,757 --> 00:15:27,051
We fear it, so we run.

294
00:15:27,051 --> 00:15:31,972
And that may be we actually physically run
or it may be mentally.

295
00:15:32,014 --> 00:15:33,641
We check out. Right.

296
00:15:33,641 --> 00:15:36,435
And we remove ourselves from what.

297
00:15:36,435 --> 00:15:39,605
Ourselves we avoid we
we deny all those things, right?

298
00:15:40,189 --> 00:15:40,397
Yeah.

299
00:15:40,397 --> 00:15:43,150
And we can see that
come up in passive aggressive behavior.

300
00:15:44,526 --> 00:15:45,945
So people who are listening

301
00:15:45,945 --> 00:15:49,198
may go, oh yeah, I know people who do that
or that's me.

302
00:15:49,907 --> 00:15:53,452
The freeze is that instinctive reaction

303
00:15:54,244 --> 00:15:57,039
where you just become
immobilized or paralyzed

304
00:15:57,039 --> 00:16:00,584
and you just don't know what to do
because you are truly

305
00:16:00,584 --> 00:16:05,506
in a state of that paralysis of,
oh my gosh, what's just happening?

306
00:16:05,798 --> 00:16:08,467
I don't even know what to do.

307
00:16:08,467 --> 00:16:11,470
And your brain
almost shuts itself off right?

308
00:16:12,763 --> 00:16:16,225
We see this often in a bystander situation

309
00:16:16,225 --> 00:16:19,728
where there's been a horrible accident

310
00:16:19,728 --> 00:16:22,731
and people just stand around
and they don't know what to do,

311
00:16:23,399 --> 00:16:23,983
right?

312
00:16:23,983 --> 00:16:27,861
It can that can happen
in a very traumatic change environment.

313
00:16:28,612 --> 00:16:29,655
Then we have fun.

314
00:16:29,655 --> 00:16:34,994
And fun is one of those kind of newer
F words to the amygdala responses.

315
00:16:35,411 --> 00:16:40,457
And that's really,
seeking to please others and appease

316
00:16:40,457 --> 00:16:46,213
the situation, wanting harmony,
wanting to maintain the status quo.

317
00:16:46,880 --> 00:16:49,717
And I, I love thinking about people

318
00:16:49,717 --> 00:16:52,845
who do that
because you identify them right away.

319
00:16:54,221 --> 00:16:54,555
Well,

320
00:16:54,555 --> 00:16:57,391
I'll say this about about that one
and that is that

321
00:16:57,391 --> 00:17:00,394
I think there are a lot of leaders,
especially early in their career,

322
00:17:00,728 --> 00:17:04,314
a lot of front line
leaders, that this is where they end up,

323
00:17:05,024 --> 00:17:07,443
because,
I mean, it can be lots of reasons, but

324
00:17:07,443 --> 00:17:10,904
I think one of the biggest reasons
is that they

325
00:17:11,905 --> 00:17:14,950
they're still figuring out
this new role of being a leader.

326
00:17:15,075 --> 00:17:18,579
And so they try to like,
you know, protect their team.

327
00:17:18,579 --> 00:17:23,834
They try to, sort of be in solidarity
with their team against,

328
00:17:24,209 --> 00:17:27,254
you know, the leadership
that they are now a part of.

329
00:17:27,421 --> 00:17:29,965
And that's
just a really important thing for it.

330
00:17:29,965 --> 00:17:31,467
If you're a if you're a leader of leaders

331
00:17:31,467 --> 00:17:35,637
to be aware of and, and coach
your folks on, but also for yourself,

332
00:17:35,763 --> 00:17:39,058
if you're there in that spot
where you're you're you're sort of

333
00:17:39,725 --> 00:17:41,977
pointing the finger as well.
They want to change.

334
00:17:41,977 --> 00:17:44,313
I'm kind of with you here.

335
00:17:44,313 --> 00:17:47,191
We just got to be really careful with
that one because that can have long term

336
00:17:48,192 --> 00:17:50,861
be the
long term detriment for us, for sure.

337
00:17:50,861 --> 00:17:51,195
Yeah.

338
00:17:51,195 --> 00:17:52,488
You're making me think of

339
00:17:52,488 --> 00:17:55,866
of previous leaders that I've worked with
and that it really can be

340
00:17:55,908 --> 00:17:58,202
I know that their intentions
are really good.

341
00:17:58,202 --> 00:17:59,536
Right?

342
00:17:59,536 --> 00:18:02,873
They're absolutely
they're they're kind hearted, good people.

343
00:18:03,665 --> 00:18:04,583
but you're absolutely right.

344
00:18:04,583 --> 00:18:07,836
It can be detrimental in the end
when that's done, when it's over.

345
00:18:07,878 --> 00:18:10,881
Done. And then the last F is flop.

346
00:18:11,381 --> 00:18:13,717
Flop. Yes. Flop.

347
00:18:13,717 --> 00:18:16,261
just that sense of resignation,

348
00:18:16,261 --> 00:18:19,264
of helplessness, of I give up.

349
00:18:19,598 --> 00:18:23,143
I'm just going to lay here
and just let it happen.

350
00:18:23,143 --> 00:18:25,771
And I have no control over the situation.

351
00:18:25,771 --> 00:18:27,189
It is what it is.

352
00:18:27,189 --> 00:18:29,525
I'll let somebody else figure it out.

353
00:18:29,525 --> 00:18:33,195
And that is dangerous, obviously,
because that can create a sense of apathy.

354
00:18:34,905 --> 00:18:35,948
100%.

355
00:18:35,948 --> 00:18:39,576
We know one of the things that you talk
about, in the book is our biases.

356
00:18:39,576 --> 00:18:41,912
And, you know,
I think in the last 15 years,

357
00:18:41,912 --> 00:18:45,165
a lot of us have become a lot more aware
that we all have a lot of biases.

358
00:18:45,582 --> 00:18:48,585
There's a couple that you talk about here.

359
00:18:49,211 --> 00:18:51,296
and I think as we think about this

360
00:18:51,296 --> 00:18:55,592
in the change
context, it's useful for you to help us

361
00:18:55,592 --> 00:18:58,595
think about, okay, if we know we have them

362
00:18:59,763 --> 00:19:02,141
now, what do we do about that?

363
00:19:02,141 --> 00:19:04,059
Can you talk about that just for a second?

364
00:19:04,059 --> 00:19:04,935
Yeah.

365
00:19:04,935 --> 00:19:07,938
Conscious and unconscious biases. Right.

366
00:19:07,980 --> 00:19:09,314
We have conscious biases.

367
00:19:09,314 --> 00:19:14,778
We know we're very aware of certain things
that we tend to generalize stereotype.

368
00:19:15,195 --> 00:19:18,824
We may even have prejudices about them
based on our own experiences.

369
00:19:19,449 --> 00:19:20,659
Life does that to us.

370
00:19:22,619 --> 00:19:24,580
We then know have.

371
00:19:24,580 --> 00:19:25,330
Well those are easy.

372
00:19:25,330 --> 00:19:27,291
First off, those are easy to identify

373
00:19:27,291 --> 00:19:31,378
for the most part and then work on
because I can say one, two, three, 4 or 5.

374
00:19:31,378 --> 00:19:35,048
These are the things that continue
to come up for me

375
00:19:35,465 --> 00:19:38,886
as I work with different people,
diverse populations.

376
00:19:38,886 --> 00:19:43,015
I can see myself reacting differently
when I'm with ABC.

377
00:19:43,390 --> 00:19:44,725
Right.

378
00:19:44,725 --> 00:19:45,517
Through coaching.

379
00:19:45,517 --> 00:19:46,351
That's pretty easy.

380
00:19:46,351 --> 00:19:49,980
Now, our unconscious biases, those are
the ones that have been ingrained

381
00:19:50,480 --> 00:19:54,318
and sit back here
and we don't really even recognize that

382
00:19:54,318 --> 00:19:59,156
they're alive and well,
and yet they speak loudly

383
00:19:59,156 --> 00:20:02,534
in our actions towards others.

384
00:20:02,826 --> 00:20:06,496
And that may be, just kind of that

385
00:20:07,956 --> 00:20:10,959
going with things that feel familiar,

386
00:20:11,919 --> 00:20:14,922
tending to lean

387
00:20:15,214 --> 00:20:18,217
towards the things
we want to believe to be true.

388
00:20:19,092 --> 00:20:20,052
Yeah.

389
00:20:20,052 --> 00:20:21,970
Right. Confirmation bias.

390
00:20:21,970 --> 00:20:23,347
Oh, I hear that.

391
00:20:23,347 --> 00:20:25,807
It aligns with what I think is right.

392
00:20:25,807 --> 00:20:27,851
So I'm hanging on to that.

393
00:20:27,851 --> 00:20:29,102
Right? Right, right.

394
00:20:29,102 --> 00:20:33,190
And then I get
I stop exploring the other options.

395
00:20:33,523 --> 00:20:35,108
And that's definitely.

396
00:20:35,108 --> 00:20:37,736
One of the things I like that
you said there's a role shouldn't

397
00:20:37,736 --> 00:20:41,823
be to try to eliminate our biases, but
to understand them and to work with them

398
00:20:42,115 --> 00:20:45,118
and to use them
to help us better understand

399
00:20:45,327 --> 00:20:48,914
and not even to judge ourselves
about them, but just to do recognition.

400
00:20:48,914 --> 00:20:53,293
And I think that as, as a leader,
we can do that for others

401
00:20:53,293 --> 00:20:55,420
as well, through the kinds of questions
we ask, some of the kinds of stuff

402
00:20:55,420 --> 00:20:57,172
we've already talked
about, certainly, particularly,

403
00:20:58,382 --> 00:21:00,217
one of
the things that you talk about in the book

404
00:21:00,217 --> 00:21:03,720
quite a bit that I really like,
because here's here's my observation.

405
00:21:04,054 --> 00:21:07,849
My observation is that everybody talks
about change is hard.

406
00:21:09,268 --> 00:21:12,020
and then people say we need to be
we need to be innovative.

407
00:21:12,020 --> 00:21:16,692
So yeah, change gets looked
at as sort of like a necessary evil.

408
00:21:17,567 --> 00:21:22,572
and yet innovation is lauded
as this wonderful thing.

409
00:21:22,572 --> 00:21:24,408
And yet

410
00:21:24,408 --> 00:21:25,284
they're the same.

411
00:21:25,284 --> 00:21:28,328
Like, you can't innovate without there
being change involved.

412
00:21:28,328 --> 00:21:29,955
So talk about that.

413
00:21:29,955 --> 00:21:32,165
Talk about that connection if you would.

414
00:21:32,165 --> 00:21:35,168
And what we need to be thinking about
as leaders

415
00:21:35,919 --> 00:21:38,922
in relationship to that.

416
00:21:39,548 --> 00:21:40,841
We can't.

417
00:21:40,841 --> 00:21:41,717
You're absolutely right.

418
00:21:41,717 --> 00:21:47,597
We cannot have cultures of innovation
that thrive in today's world.

419
00:21:47,973 --> 00:21:52,269
If we don't embrace this idea
that change is good

420
00:21:52,602 --> 00:21:54,646
and it can be beneficial.

421
00:21:54,646 --> 00:21:56,023
And yes, it can be scary.

422
00:21:56,023 --> 00:21:57,691
And yes, it can feel like a threat.

423
00:21:57,691 --> 00:22:00,277
And yes, it can be messy.

424
00:22:00,277 --> 00:22:01,194
And that's okay.

425
00:22:02,237 --> 00:22:03,739
Same thing with failure.

426
00:22:03,739 --> 00:22:04,990
When we go through change,

427
00:22:04,990 --> 00:22:07,993
when we try to innovate,
we're going to fall flat on our face.

428
00:22:08,910 --> 00:22:10,203
That's okay.

429
00:22:10,203 --> 00:22:12,539
That's a part of the process.

430
00:22:12,539 --> 00:22:14,791
God knows I've fallen on my face
enough time.

431
00:22:14,791 --> 00:22:16,335
I'm still here.

432
00:22:16,335 --> 00:22:21,006
So in order to get your culture
as one of innovation,

433
00:22:21,006 --> 00:22:24,551
you have to work on building
that psychological safety.

434
00:22:25,052 --> 00:22:28,055
It is so critical,

435
00:22:28,221 --> 00:22:31,224
and it is something that is more than a
just a buzzword.

436
00:22:31,767 --> 00:22:35,979
It is the foundation of any innovative
culture.

437
00:22:36,521 --> 00:22:39,524
Employees who feel like their opinions
matter,

438
00:22:39,775 --> 00:22:44,654
employees, you know that
they can shoot out a crazy idea

439
00:22:45,072 --> 00:22:49,868
and they won't have that fear of judgment
or criticism hovering over them.

440
00:22:50,327 --> 00:22:52,662
That's everything.

441
00:22:52,662 --> 00:22:52,871
Yeah.

442
00:22:52,871 --> 00:22:53,872
And, you know,

443
00:22:53,872 --> 00:22:54,790
if we go

444
00:22:54,790 --> 00:22:58,877
right down to blocking and tackling,
I think that sometimes leaders forget.

445
00:22:59,086 --> 00:23:04,424
We forget that the people doing the work
know the work better than we do.

446
00:23:05,717 --> 00:23:07,552
and, and there

447
00:23:07,552 --> 00:23:11,848
in terms of sort of what I would call
micro innovations, they're the

448
00:23:12,140 --> 00:23:15,352
they're the best source for them
because they see them,

449
00:23:15,352 --> 00:23:17,813
they see the issues,
they see the bumps, and they get

450
00:23:17,813 --> 00:23:21,525
they're the ones who get the bumps
in the bruises and and yet, you know,

451
00:23:22,275 --> 00:23:25,278
if they are, if they don't feel like
it's safe for them to share

452
00:23:25,362 --> 00:23:27,406
or they don't think they would,
those ideas would be welcomed,

453
00:23:27,406 --> 00:23:28,240
or they don't think that

454
00:23:28,240 --> 00:23:32,077
even if they were welcome,
they would never, ever be implemented,

455
00:23:32,869 --> 00:23:35,872
then you're never going to get to
your point to this culture of innovation.

456
00:23:35,914 --> 00:23:39,126
And it's this idea
that part of the mind shift is that change

457
00:23:39,793 --> 00:23:41,711
is good, change is necessary.

458
00:23:41,711 --> 00:23:43,213
Change is valuable.

459
00:23:43,213 --> 00:23:44,840
Change doesn't have to be.

460
00:23:45,882 --> 00:23:48,301
It doesn't have to be fighting.

461
00:23:48,301 --> 00:23:51,012
We don't have to be fighting
for homeostasis.

462
00:23:51,012 --> 00:23:51,221
Right?

463
00:23:51,221 --> 00:23:55,225
We can be we can be moving toward
ala stasis, which is like that.

464
00:23:55,225 --> 00:23:56,768
This is that we evolve.

465
00:23:56,768 --> 00:23:57,686
And that's a good thing, right?

466
00:23:57,686 --> 00:24:00,105
That's that's a great way,
I think, for us to think about it.

467
00:24:00,105 --> 00:24:01,273
So I want you to talk.

468
00:24:01,273 --> 00:24:03,608
There's another thing
that you talk about in the book

469
00:24:03,608 --> 00:24:06,987
that I think is really useful,
because you talk about

470
00:24:08,113 --> 00:24:10,991
you talk a good bit about collaboration.

471
00:24:10,991 --> 00:24:13,785
And so what's how do you want to connect

472
00:24:13,785 --> 00:24:16,746
collaboration and change.

473
00:24:17,497 --> 00:24:21,126
So collaboration came for me from a place,

474
00:24:21,918 --> 00:24:24,921
it was very personal because I

475
00:24:25,005 --> 00:24:28,675
in different jobs,
certainly wasn't just one career.

476
00:24:28,675 --> 00:24:31,678
It was teaching and
and corporate franchise.

477
00:24:32,095 --> 00:24:36,099
I saw the dangers of
people working in silos and

478
00:24:37,225 --> 00:24:38,143
the dangers of

479
00:24:38,143 --> 00:24:41,146
people who hoarded information.

480
00:24:41,980 --> 00:24:44,065
A lot of reasons for that.

481
00:24:44,065 --> 00:24:47,777
A lot of it comes from the insecurities
that the, the job

482
00:24:47,861 --> 00:24:51,323
security of if I hoard this information,
they can't get rid of me.

483
00:24:52,115 --> 00:24:55,118
also just that pride of
I did this, it's mine.

484
00:24:55,994 --> 00:24:58,622
But that really

485
00:24:58,622 --> 00:25:02,792
inhibits the ability
to collaborate and innovate.

486
00:25:03,585 --> 00:25:06,880
And so cutting down those silos
and being a leader who

487
00:25:07,964 --> 00:25:10,967
really promotes cross-pollination

488
00:25:11,051 --> 00:25:14,262
as much as you possibly can,
so that people who aren't

489
00:25:14,262 --> 00:25:18,099
used to working with one another can get
to know their styles and get to know

490
00:25:18,099 --> 00:25:22,437
other departments and teams and dynamics,
the more you can do that

491
00:25:23,188 --> 00:25:26,149
and integrate that into your culture,
the better

492
00:25:26,149 --> 00:25:29,653
your collaboration is going to be,
which will then impact your innovation.

493
00:25:30,987 --> 00:25:31,655
Because

494
00:25:31,655 --> 00:25:34,449
if I can just for one second say that,
you know,

495
00:25:34,449 --> 00:25:38,119
one of the reasons people
don't want to change out of the myriad,

496
00:25:38,286 --> 00:25:40,622
one of the reasons is like
they don't see the why,

497
00:25:40,622 --> 00:25:42,457
but if they know
the people in the other groups

498
00:25:42,457 --> 00:25:45,710
and this is now going to really impact
those people in a positive way,

499
00:25:45,961 --> 00:25:50,257
and they know those people, that changes
the why for them drastically.

500
00:25:50,257 --> 00:25:52,509
This isn't just isn't. That interesting
vision.

501
00:25:52,509 --> 00:25:55,053
Now I, I, I'm going to help Mindy.

502
00:25:55,053 --> 00:25:57,097
This is going to help George. Yep.

503
00:25:57,097 --> 00:25:59,015
That's huge.

504
00:25:59,015 --> 00:26:01,685
And we don't think about that
nearly absolutely.

505
00:26:01,685 --> 00:26:03,186
You hit the nail on the head.

506
00:26:03,186 --> 00:26:05,605
Absolutely. It's
no longer the guy in accounting.

507
00:26:05,605 --> 00:26:08,358
It's George 100%.

508
00:26:08,358 --> 00:26:10,485
And I'm in George's
radio room doing the show today.

509
00:26:10,485 --> 00:26:10,986
So there we go.

510
00:26:12,279 --> 00:26:13,446
George George won't do this,

511
00:26:13,446 --> 00:26:16,449
but I'll be so, so here's the,

512
00:26:17,617 --> 00:26:18,243
here's the thing.

513
00:26:18,243 --> 00:26:22,247
Everyone that's on this, this,
this watching, listening whenever

514
00:26:22,914 --> 00:26:25,375
is dealing with some change,
whether it's themselves,

515
00:26:25,375 --> 00:26:27,586
whether it's organizational change,
whether the leader,

516
00:26:27,586 --> 00:26:30,255
whether it's being thrust on them doesn't
matter what you're dealing with it.

517
00:26:30,255 --> 00:26:34,175
And so I'm going to ask you the most
unfair question I could possibly ask you,

518
00:26:34,301 --> 00:26:37,304
based on what you've learned
and what you've written,

519
00:26:38,013 --> 00:26:41,891
wherever we are and change,
what should we do next?

520
00:26:42,517 --> 00:26:45,520
Like, do you have something
that wherever we're at in it,

521
00:26:46,646 --> 00:26:49,649
if you could whisper in our ear,
what would you tell us?

522
00:26:50,775 --> 00:26:52,569
I would tell you to celebrate

523
00:26:52,569 --> 00:26:55,572
your small wins as you get them.

524
00:26:55,822 --> 00:26:59,743
I would say for every step forward,

525
00:27:00,535 --> 00:27:04,789
even if you take three steps back
after you took a step forward

526
00:27:05,373 --> 00:27:08,084
and and celebrate those small wins,

527
00:27:08,084 --> 00:27:12,422
even if it's at a self high
five for a pat on the back

528
00:27:12,672 --> 00:27:16,301
or if it's with your team,
let them know that was a that was a win.

529
00:27:16,635 --> 00:27:19,179
It may seem insignificant,
but it was a win.

530
00:27:19,179 --> 00:27:20,680
We're going to take it.

531
00:27:20,680 --> 00:27:25,935
Because what that then does is it
it's that dopamine endorphin rush.

532
00:27:25,935 --> 00:27:29,356
It it fuels our brain to want more.

533
00:27:30,440 --> 00:27:31,066
And and

534
00:27:31,066 --> 00:27:34,027
so we cannot
forget we're not giving trophies out.

535
00:27:34,069 --> 00:27:35,612
We're not giving awards.

536
00:27:35,612 --> 00:27:37,238
We're not giving gift cards.

537
00:27:37,238 --> 00:27:39,532
We're simply saying that was a win.

538
00:27:39,532 --> 00:27:40,325
That was a win.

539
00:27:40,325 --> 00:27:42,577
We moved forward.

540
00:27:42,577 --> 00:27:45,330
And I think that sometimes,

541
00:27:45,330 --> 00:27:47,624
as leaders, we discount the wins.

542
00:27:47,624 --> 00:27:51,461
But also we assume they see the win
that we saw and they don't.

543
00:27:51,670 --> 00:27:52,796
Right. Because their perspective.

544
00:27:52,796 --> 00:27:56,466
And that's not that people are aren't
smart and wise experienced.

545
00:27:56,466 --> 00:27:59,302
It means that they have a different
perspective than we do as leaders.

546
00:27:59,302 --> 00:28:00,095
It's important

547
00:28:00,095 --> 00:28:03,056
not only for us to remember to do it
in general and to do it for ourselves, but

548
00:28:03,056 --> 00:28:06,059
as leaders don't assume they see it

549
00:28:06,851 --> 00:28:08,353
right. Don't assume they see it.

550
00:28:08,353 --> 00:28:10,647
Don't assume you're absolutely right.

551
00:28:10,647 --> 00:28:11,981
Mindy. Is there anything that

552
00:28:13,358 --> 00:28:16,361
I didn't ask that you wish I would have?

553
00:28:17,529 --> 00:28:21,491
I think the only thing that we didn't talk
a whole lot about, that I really love

554
00:28:21,491 --> 00:28:24,577
to focus on, not just in my book,
but with my clients as well.

555
00:28:24,577 --> 00:28:29,416
Is that issue of self-awareness, of
how do we increase

556
00:28:29,999 --> 00:28:33,503
our own level of self-awareness
to become a better leader.

557
00:28:33,628 --> 00:28:37,924
And to that I would simply say,
you know, really, really be intentional

558
00:28:38,758 --> 00:28:41,761
about knowing
what kind of a leader you want to be

559
00:28:42,762 --> 00:28:46,891
and then understanding
how you are perceived by those around you.

560
00:28:46,975 --> 00:28:49,561
And you can do that. I'm
a Hogan leadership coach.

561
00:28:49,561 --> 00:28:51,104
I do that through my coaching.

562
00:28:51,104 --> 00:28:54,607
You can do that in multiple
different platforms with different people.

563
00:28:54,899 --> 00:28:58,486
But to understand reputation

564
00:28:58,820 --> 00:29:02,115
versus perception and identity,

565
00:29:03,032 --> 00:29:05,368
that's critical in in really

566
00:29:05,368 --> 00:29:09,372
building your a leader brand
and getting people to understand

567
00:29:09,581 --> 00:29:12,667
who you are
showing up consistently every day.

568
00:29:14,753 --> 00:29:15,253
As you

569
00:29:15,253 --> 00:29:19,090
become more self-aware,
you will become a better leader.

570
00:29:19,090 --> 00:29:21,760
There's a there's no doubt about it.

571
00:29:21,760 --> 00:29:24,345
I mean, unless you become more self-aware
and just ignore it all,

572
00:29:24,345 --> 00:29:26,598
but then you're really not self-aware.

573
00:29:26,598 --> 00:29:30,059
so I've just got a couple more questions
for you, Mindy, before we finish.

574
00:29:30,435 --> 00:29:33,480
And the first and the next two are things
I ask everybody.

575
00:29:33,980 --> 00:29:36,441
what do you do for fun, Mindy?

576
00:29:36,441 --> 00:29:38,234
I actually love to hike.

577
00:29:38,234 --> 00:29:42,989
I live in the Pacific Northwest,
where we have beautiful hiking trails

578
00:29:43,364 --> 00:29:48,036
and lakes and, for us, Mount Rainier,
Mount hood.

579
00:29:48,453 --> 00:29:51,039
That's
one of my absolute favorite pastimes.

580
00:29:51,039 --> 00:29:52,832
now that summer,
I like to get out on the lake

581
00:29:52,832 --> 00:29:54,793
and paddle board,
which we're doing this weekend.

582
00:29:54,793 --> 00:29:59,088
So outside, outdoors,
my dog goes paddleboarding with me.

583
00:29:59,714 --> 00:30:01,883
it's it's all about the outdoors for me.

584
00:30:03,092 --> 00:30:05,595
And the only thing you knew
I was going to ask you is this question.

585
00:30:05,595 --> 00:30:07,514
What are you reading these days?

586
00:30:07,514 --> 00:30:10,517
So, oddly, I am rereading a book.

587
00:30:11,351 --> 00:30:14,771
that may sound funny to some people,
but others

588
00:30:14,771 --> 00:30:16,898
who know me will totally understand this.

589
00:30:16,898 --> 00:30:19,901
And it is, Dave Grohl's from the Foo
Fighters.

590
00:30:19,901 --> 00:30:24,155
The storyteller
and I have audio listened to it,

591
00:30:24,155 --> 00:30:28,701
and now I'm going back and reading parts
that I really enjoy.

592
00:30:28,701 --> 00:30:30,286
And the reason for this is not only

593
00:30:30,286 --> 00:30:33,289
is it a personal narrative, which I love,
I love nonfiction.

594
00:30:34,541 --> 00:30:36,251
There's insights into the music industry,

595
00:30:36,251 --> 00:30:39,796
which is fascinating,
but it's also really funny.

596
00:30:40,213 --> 00:30:42,841
And, and, and there's a sharp wit to it.

597
00:30:42,841 --> 00:30:47,804
And there's universal
themes that anybody, regardless of

598
00:30:47,804 --> 00:30:53,309
what music genre you love or what industry
you work in, it resonates.

599
00:30:53,309 --> 00:30:56,312
And so I'm going back
and kind of picking things out

600
00:30:56,980 --> 00:31:00,024
that I remember I love the first time
and seeing if they still resonate.

601
00:31:00,692 --> 00:31:01,109
Awesome.

602
00:31:02,068 --> 00:31:04,070
I everybody
I ask this question of every year

603
00:31:04,070 --> 00:31:07,240
because I my whole life I've asked people
I look up to people

604
00:31:07,240 --> 00:31:09,909
that I think are really smart,
what are you reading? And then forever.

605
00:31:09,909 --> 00:31:11,619
And when I started the show,
I started doing it.

606
00:31:11,619 --> 00:31:14,205
And I love it when I get,

607
00:31:14,205 --> 00:31:17,333
a book that, we've never had on the show.

608
00:31:17,333 --> 00:31:20,086
I mean, sometimes we have books
that have not been mentioned. Mindy.

609
00:31:20,086 --> 00:31:23,089
Several times,
this book has never been mentioned.

610
00:31:23,256 --> 00:31:25,091
Oh, there you go. I love that.

611
00:31:25,091 --> 00:31:26,342
I love doing different.

612
00:31:26,342 --> 00:31:27,635
And everybody, you know,

613
00:31:27,635 --> 00:31:31,931
I read every one of the my guests,
I read their book, I read other stuff.

614
00:31:32,015 --> 00:31:35,310
And then I get these new recommendations
from all these smart people

615
00:31:35,310 --> 00:31:37,687
that are on the show.
But anyway, there you go.

616
00:31:37,687 --> 00:31:39,939
but, Mindy, let's not just talk about
somebody else's book.

617
00:31:39,939 --> 00:31:42,901
Let's talk about yours before we finish.

618
00:31:42,901 --> 00:31:45,278
where do you want to point people?

619
00:31:45,278 --> 00:31:47,113
where can people learn more about you?

620
00:31:47,113 --> 00:31:50,116
What do you want to tell people before
we start to finish up here?

621
00:31:50,325 --> 00:31:51,576
Thank you for that.

622
00:31:51,576 --> 00:31:54,287
The mineshaft effect is my book,

623
00:31:54,287 --> 00:31:58,499
and you can go to Amazon,
purchase it on Amazon.

624
00:31:58,875 --> 00:32:02,253
And then I also have my website
which is the mineshaft effect.

625
00:32:02,253 --> 00:32:06,466
Com and then you can find me on LinkedIn
as well, either Mindy Vale

626
00:32:06,549 --> 00:32:08,301
or at the Mineshaft Effect.

627
00:32:09,636 --> 00:32:12,096
The mind shift effect.com.

628
00:32:12,096 --> 00:32:15,099
Everybody or any place
fine books are sold.

629
00:32:15,558 --> 00:32:18,561
you can get your copy
and I hope that you'll do that.

630
00:32:19,103 --> 00:32:22,482
now I have a question for all of you
who are watching or listening.

631
00:32:23,107 --> 00:32:26,861
you've had the chance to listen to Mindy,
and I have this conversation

632
00:32:26,861 --> 00:32:30,073
for about the last 30 minutes,
and that's wonderful.

633
00:32:30,406 --> 00:32:33,284
But what's more wonderful is what action
will you take as a result?

634
00:32:33,284 --> 00:32:36,496
So my favorite two word
question is now what?

635
00:32:36,996 --> 00:32:42,585
What will you do now that you've gotten
the new ideas that you've just heard?

636
00:32:42,794 --> 00:32:44,504
What actions might you take?

637
00:32:44,504 --> 00:32:46,089
What what notes did you take?

638
00:32:46,089 --> 00:32:49,384
And maybe you're biking or you're driving
or you're cooking.

639
00:32:49,717 --> 00:32:51,594
What what mental notes did you take?

640
00:32:51,594 --> 00:32:55,556
You need to take a minute now to say,
what action will I take as a result?

641
00:32:55,556 --> 00:32:56,516
Because if you don't,

642
00:32:57,892 --> 00:32:59,477
this will have been entertaining.

643
00:32:59,477 --> 00:33:02,480
Perhaps inspiring maybe,

644
00:33:02,522 --> 00:33:06,442
but not adding great long term value.

645
00:33:06,442 --> 00:33:08,277
If you don't happens when you take action.

646
00:33:08,277 --> 00:33:10,571
I hope that you will do that.

647
00:33:10,571 --> 00:33:11,823
Mindy, thanks so much for being here.

648
00:33:11,823 --> 00:33:13,908
It's a pleasure to have you.

649
00:33:13,908 --> 00:33:15,076
Thank you so much for having me.

650
00:33:15,076 --> 00:33:17,120
It was great. I had a lot of fun.

651
00:33:17,120 --> 00:33:18,037
It was my pleasure.

652
00:33:18,037 --> 00:33:21,040
And so, everybody, if you liked this,
you should come back next week.

653
00:33:21,541 --> 00:33:24,127
and if you like this
and you are thinking of someone else

654
00:33:24,127 --> 00:33:26,379
that needs to have heard, this,
will then please invite them.

655
00:33:26,379 --> 00:33:29,924
So wherever you are watching
this, we'll be back.

656
00:33:30,008 --> 00:33:33,761
If you're on the podcast, wherever you get
your podcasts, we're here every week,

657
00:33:34,053 --> 00:33:38,599
so come back next week for another episode
of the Remarkable Leadership Podcast.
